915-533-6901 maria@cot-elpaso.com

Device Management Simplified
Meet Our Cloud-Based Service Application

Your days of collecting meter reads are over.

For customers, the Machine Intelligence Call Assistance System (MICAS) service makes device management hands-free. Our service application helps your service provider find solutions better, faster. Whether your company is large or small, local or remote, the MICAS service can keep your devices up and running.

Customer Benefits

For IT Administrators

MICAS is a cloud-based device management application that uses Sharp’s Remote Email Diagnostics (R.E.D.) to collect device data and alerts. Service providers may offer remote service capabilities and OEM device support via the MICAS Agent, a locally-installed software at the customer site. For more information about the MICAS service, please refer to the MICAS White Paper.

For IT Administrators

MICAS is a cloud-based device management application that uses Sharp’s Remote Email Diagnostics (R.E.D.) to collect device data and alerts. Service providers may offer remote service capabilities and OEM device support via the MICAS Agent, a locally-installed software at the customer site. For more information about the MICAS service, please refer to the MICAS White Paper.

MICAS White Paper

The MICAS white paper provides an overview of the MICAS service, Sharp’s cloud-based service application for multi-function products (MFPs). It offers a detailed explanation of how the service collects and translates data from MFPs. For IT administrators, the white paper elaborates on system requirements, network usage, and security features to help ensure customer satisfaction.

MICAS White Paper

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Service Provider Benefits

Access a vast library of resources to maintain customer devices. The MICAS service provides real-time status alerts, toner levels, maintenance reports, video tutorials, customized troubleshooting guides, and more.

The MICAS Difference

Sharp is committed to providing you with innovative business solutions and continually striving to provide our customers with the highest level of customer satisfaction and optimum service performance. Our cloud-based Machine Intelligence Call Assistance Service (MICAS) helps provide you with vital feedback on the performance and maintenance requirements to keep your MFPs running at the level you’d expect. Download The MICAS Difference to find out how MICAS can benefit your business.

The MICAS Difference

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Take us with you.

When an MFP fleet is registered on MICAS, service technicians have access to all MICAS data on the MICAS mobile app.

IT Reference Guide

As an Information Technology professional, you are no doubt faced with a unique set of challenges that pull you in many different and often conflicting directions. For example, you are forced to do more with less—supporting disparate assets throughout the sprawling enterprise with maximum interoperability and minimal resources. Internal policies and government regulations impose strict requirements on protecting the confidentiality of your information. You also aspire to reduce the impact of your operations on the environment through reduced energy consumption and recycling.

IT Reference Guide

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